How to Enable or Disable Private Number on Safaricom Network

Step	Action
1. Open the Phone App	Locate and launch the default Phone app on your Android device. This app handles calls and call settings.
2. Access Call Settings	Look for the three-dot menu icon, typically found at the top-right corner of the screen within the Phone app. Tap it to open a drop-down menu.
3. Navigate to Call Settings	From the drop-down menu, select “Call settings” or “Settings,” depending on your device’s interface. This is where you can adjust your call-related preferences.
4. Choose Calling Accounts	Within the call settings, find an option related to “Calling accounts” or “Call services.” Tap on it to access call-related settings.
5. Select SIM Card	If your Android device supports dual SIM cards, choose the SIM card for which you wish to disable the private number feature. If you’re using a single SIM, skip this step.
6. Disable Caller ID Blocking	Locate an option related to “Caller ID” or “Show my caller ID.” It might be under “Additional settings” or a similar section. Once you find it, select this option.
7. Turn Off Private Number	If the “Caller ID” setting includes an option like “Hide number” or “Private number,” ensure that it’s turned OFF. This will display your caller ID to recipients when making calls.
8. Save Changes	After turning off the private number setting, remember to save the changes by tapping the “Save” or “Done” button, usually situated at the bottom of the screen

How to Disable Caller ID for Specific Contacts:

• To hide your identity from specific contacts, follow these steps on your Safaricom phone’s dial pad:

1. Dial #31# followed by the phone number you wish to call without revealing your identity. For example, to hide your caller ID from 0722000000, dial #31#0722000000.
2. Initiate the call.

How to Turn Off Caller Identification for All Incoming Calls:

• Unlike the previous example, this method conceals your caller ID for all incoming calls.

1. On your phone’s dial pad, simply enter *31#.
2. You should receive a notification indicating that the caller ID option has been enabled on your phone.

How to Deactivate the Private Number Setting on Your Phone:

• If you had previously enabled the “hide caller ID” function but no longer wish to use it, the process is a bit more involved, especially for Android users. Follow these steps:

1. Open your phone’s dialer app, then tap the three dots to access settings.
2. Select “GSM Call Settings” from the “Calls” menu.
3. In the GSM settings menu, choose “Additional settings.”
4. Look for the “Caller ID” option.
5. You should see options like Network Default, hide number, or show number.
6. The specific settings may vary depending on your Android phone’s version.