M-PESA PayPal Service makes it easy for Kenyan users with M-PESA and PayPal accounts to transfer money between the two. With PayPal, handle funds in US Dollars (USD), while M-PESA manages Kenyan Shillings (KES).
If you’ve got different currencies in PayPal, switch them to US Dollars to move PayPal balance to M-PESA. This service works only for users in Kenya with M-PESA and Google (PayPal) accounts using Android devices.
What charges will apply for Withdrawal/Top up Service?
| Transaction band | Charges (KSh) | |
| Min (KSh) | Max (KSh) | |
| 101 | 499 | 23 |
| 500 | 999 | 23 |
| 1,000 | 1,499 | 34 |
| 1,500 | 2499 | 34 |
| 2,500 | 3,499 | 56 |
| 3,500 | 4,999 | 56 |
| 5,000 | 7,499 | 85 |
| 7,500 | 9,999 | 85 |
| 10,000 | 14,999 | 112 |
| 15,000 | 19,999 | 112 |
| 20,000 | 24,999 | 112 |
| 25,000 | 29,999 | 112 |
| 30,000 | 34,999 | 112 |
| 35,000 | 39,999 | 202 |
| 40,000 | 44,999 | 202 |
| 45,000 | 49,999 | 202 |
| 50,000 | 70,000 | 210 |
| 70,001 | 150,000 | 210 |
How do I link my M-PESA Account to PayPal? (New PayPal Accounts)?
Visit the PayPal website at https://www.paypal-mobilemoney.com/m-pesa then click on the ‘Login’ menu on the top right of the page and follow the instructions.
- Log in to your PayPal Account
- Enter your M-PESA account phone number.
- Accept the terms and conditions.
- Enter the 6 -digit confirmation code sent from Safaricom to the mobile number associated with your M-PESA
The customer will be using the same link to withdraw funds from a PayPal account to an M-PESA account and deposit to a PayPal account from an M-PESA account
How do I withdraw to M-PESA?
The Withdraw service from PayPal allows you to transfer funds from your PayPal account to your linked qualifying M-PESA account.
- Log on to your PayPal account using the link https://www.paypal-mobilemoney.com/m-pesa.
- Select Withdraw. (Your available balance will be displayed.)
- Enter the amount to withdraw from your PayPal Account in USD and click ‘withdraw.’ Note that you will only be able to withdraw up to the available USD balance amount in your PayPal Account.
- You will be redirected to a page showing the amount to be received in Kenya Shillings, the exchange rate used for the currency conversion, and an estimation of the transaction processing time.
- Click ‘Confirm’ to confirm and complete the Withdraw Transaction
How do I top up the account?
The top-up service to PayPal allows you to top up funds from your qualifying M-PESA account to your linked PayPal account to shop online or make payments with PayPal.
- Log on to the M-PESA PayPal web page (link) and select Top Up funds.
- Enter the amount to top up in USD and click ‘calculate’ to get the equal converted amount in Kenya Shillings, to be transferred from your M-PESA account. (Exchange rate used will be displayed on the same page)
- Go to your M-PESA menu and Select ‘Lipa na M-PESA’ and then the ‘Pay Bill’ option.
- Enter Business no. 800088.
- Enter your phone number as Account No.
- Enter the Amount in Kenya Shillings.
- Enter your M-PESA PIN and Send
How long does it take to receive funds after withdrawal?
The funds will be processed to your M-PESA account in 2 hours to 3 calendar days after transaction confirmation depending on the value of the transaction.
The estimated time will be presented to the customer before confirming the transaction.
What is the maximum amount I can withdraw or Top Up?
Current M-PESA transaction limits apply (Maximum KSh. 150,000 per transaction and KSh. 300,000 per day).
Who does a customer call in case of any queries?
In case of any queries or more information:
- Call 100 or 200.
- Call: +254 722 002100 for prepaid customers and +254 722 002200 for post-pay customers (Chargeable)
- Twitter: @Safaricom_Care and @SafaricomPLC
- Facebook: @SafaricomPLC
- Visit any Safaricom shop.
Leave a Reply