M-PESA has introduced a convenient DIY (Do-It-Yourself) service allowing customers to access their e-stamped M-PESA statements instantly. Say goodbye to the hassle of visiting a Safaricom Shop; you can now request your e-stamped statements via *334#, and they will be sent directly to your email.

How Does It Work?

• Self-generate your statements using your mobile phone.
• Request statements for specific dates whenever you need them.
• Statements are e-stamped, ensuring their authenticity without requiring a physical stamp.
• The sign-up process is straightforward; just dial *334# to access your e-statements.

Protecting Your Data:

• We’ve minimized sensitive customer details in compliance with Data Protection laws.
• This service is FREE and accessible to all registered M-PESA customers.

How to Access Your M-PESA Statements:

Using the M-PESA App:

1. Log in to the M-PESA App.
2. Enter your M-PESA PIN.
3. On the home page, select “M-PESA Statements.”
4. Choose the desired month.
5. Select “Export Statements.”
6. Hit “Generate Statements,” and your statement will be downloaded.

Via *334# Menu:

1. Dial *334#.
2. Select “My Account.”
3. Choose “M-PESA Statement” and then “Request Statement.”
4. Select the period you need.
5. Enter the recipient’s email address.
6. Confirm the email address.
7. Enter your M-PESA PIN.
8. You will receive a notification SMS with a code to access your statement.